Privacy Policy

How We Protect and Handle Your Personal Data

Al Masar Travel (“we”, “our”, “us”) is committed to protecting and respecting your personal privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with UK GDPR and the UK Data Protection Act 2018.

1. Information We Collect

We may collect personal details when you interact with our website, request quotes, or make bookings, including:

Personal Contact Details: Full name, phone number, email address, and home address.
Traveler Information: Passport details, date of birth, nationality, dietary requirements, and medical/special assistance requests.
Payment Data: Billing address and payment processing history (card numbers are processed securely by PCI-compliant partners).
Technical Data: IP address, browser type, and usage data collected via cookies.

2. How We Use Your Information

We use your personal data to:

Process and manage your travel bookings, flight reservations, and accommodations.
Issue ticket confirmations, invoices, and travel itineraries.
Communicate important updates, flight notifications, and booking changes.
Send promotional travel offers and newsletters (only if you have opted in).
Comply with legal obligations, immigration regulations, and fraud prevention standard practices.

3. Sharing Your Information

We share your information only when necessary to complete your travel arrangements:

Travel Suppliers: Airlines, hotels, transport providers, tour operators, and visa processing agencies.
Legal Authorities: Border control, government agencies, or law enforcement when legally required.
We never sell, trade, or rent your personal data to third parties for marketing purposes.

4. Cookies & Website Analytics

Our website uses cookies to enhance your browsing experience, remember visitor preferences, and analyze web traffic. You can disable or manage cookies anytime through your web browser settings.

5. Your Rights Under UK GDPR

You have the right to:

Access a copy of the personal data we hold about you.
Request correction of inaccurate information.
Request deletion of your personal data (“Right to be forgotten”) where applicable.
Withdraw consent for direct marketing at any time.

Al Masar Travel UK is a trusted travel partner, offering affordable and luxury Umrah & Hajj packages from the UK. With ATOL Protection (No. 74904), we provide complete pilgrimage packages including flights, hotels, transfers, and dedicated support to help make your Umrah or Hajj journey comfortable and stress-free.

Hajj & Umrah

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Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to www.atol.org.uk/ATOLCertificate.

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